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Network Technical Analyst 11259
Fort Worth, TX

General Purpose of Position:

Network Technical Analyst is responsible for managing delivery of services and review of standards in the Network area. Ensures that voice and data network communication systems service delivery will enable client’s continued business growth through effective delivery in an outsourced environment.

Major Duties and Responsibilities:

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Responsible for working with the Solution Provider to monitor the Network service delivery processes with all client's business units

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Provides guidance on process improvements for client's global voice and data network communication systems

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Works closely with COE Service Delivery Director and BU Relationship Leaders to facilitate overall adherence to Network strategy and specific BU needs

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Works closely with Supplier technical delivery manager to:
 
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Ensures Supplier compliance with standards

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Identifies service delivery issues and develop improvement plans

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Provides subject matter expertise for all issues related to voice and data network communications

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Assists in business case development for all issues pertaining to voice and data network communications

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Reviews Supplier performance data to identify trends and issues and develop performance improvement plans

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Reviews and make recommendation on any exception request to established voice and data network communication standards

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Develops close working relationships with Service Delivery Director, PMO organization and Business process staffs

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Interacts with other COE, BU and Infrastructure Operations Sub-committee members as appropriate

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Develops close working relationship with Supplier network management, change management and problem management groups

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Interacts with other Supplier personnel as applicable
 

 Skills and Abilities Required:

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Strong understanding of voice and data network communication systems and interrelationships with other IT systems

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Knowledge of how IT systems can be structured and deployed to enable achievement of business goals and objectives

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Ability to plan operations requirements one to three years in advance

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Experience in creating and defining new operations models/procedures and explaining complex problems or situations

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Ability to build and sustain effective partnerships with third-party services supplier

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Ability to effectively adapt to rapidly changing technology and apply it to dynamic business needs

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Excellent oral and written communication skills; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding

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Travel: 10%

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Relocation Benefits: No

Education, Experience, Training Requirements:

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Bachelor's degree in Computer Science, Engineering, or related discipline with an IT focus

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3-5 years experience in voice and data network communication operations environment

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Significant experience and knowledge in new computing architectures and implementation of networked computing structures

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Understanding of outsourced services delivery model; experience working in outsourced environment a strong plus

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Understanding of network security and firewall management
 

To Apply for this position: APPLY NOW 

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 -- Thomas Edison

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