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I.T. Operations Manager
Detroit Metro

Major Duties and Responsibilities:

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Direct maintenance and support efforts with internal and external service providers in accordance with business and IS&S priorities.

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Oversee capacity management planning and reviews with service providers.

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Manage the proactive monitoring of application availability, response time, and other operational attributes against compliance to service level agreements.

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Identify and manage technical and operational hosting issues and problems.

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Organize efforts to improve application operational attributes.

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Participate in application disaster recovery planning and testing.

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Manage performance of application Help Desk providers.

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Manage and maintain effective relationships with suppliers/vendors.

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Coordinate efforts to resolve production application problems and follow-up tasks.

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Ensure accurate and timely reports, proper logging and tracking of problems, resolutions, and changes.

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Follow formal change control, version control, configuration management and release management methodologies.

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Review and prioritize maintenance and support requests with business representatives.

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Develop and maintain overall application maintenance and support policies and procedures.

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Plan and control yearly application maintenance and hosting support budget.

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Ensure application maintenance and support activities comply with corporate policies, procedures, and standards.

Skills and Abilities

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Detailed application support experience in a multiple-vendor environment (internet, intranet, and extent; or systems).

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Experienced in Operations support using third-party vendors for application hosting, development, maintenance, and help desk services.

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Experience with SDP-21 methodology.

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Familiarity with development and management of service level agreements, statements of work, and metrics.

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Experience with off-shore vendor arrangements preferred.

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Understanding of world-wide application deployment and utilization.

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Excellent written and oral presentation skills.

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Excellent multi-tasking and problem solving skills.

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Demonstrated leadership skills.

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Ability to work with others in a constructive and collaborative manner.

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Ability to recognize and anticipate problems.

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High level of analytical ability, troubleshooting and root cause analysis.

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Ability to identify and implement solutions to problems in a timely manner.

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Possess a high degree of diplomacy when interacting with internal/external user community.

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Familiarity with information systems and infrastructure in support of business processes.

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Knowledge and understanding of IT industry trends, directions and market experience.

 Education and/or Training:

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BA, BS related degree or equivalent experience.
 

Experience:

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Minimum of 5 years experience in information technology.

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Minimum of 3 years of project management experience.

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Minimum of 3 years operations support and maintenance experience.

 To Apply for this position:

Click arrow to send email & attach resume

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 -- Thomas Edison

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