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CNA Novell Administrator / Help Desk, Level 3

Our client is an industry leader in the automotive industry. The position is located in the western suburbs of Detroit MI. This is a Level 3 Help desk position and requires Certification in Novell Netware 5.1 (Novell exam 50-653), Novell Groupwise 6 (Novell exam 50-665), and MS Windows 2000 Professional (Microsoft exam 70-210). In addition, experience is required with Netscape, Internet Explorer, Remedy, Ghost, and McAffee Virus scan software. Experience as technical lead in PC, operating system and application migrations. Support experience with PDAs (Palm and Windows CE) using Intellisync.

Scope of Work

bulletGood organization skills, with ability to balance multiple tasks at one time and keep on top of open issues. Excellent attention to detail. Good documentation skills to relate difficulties and countermeasures to different audiences in a clear way. Good interpersonal skills – will work with internal customers who are having PC related difficulties.
bulletWrite brief end user documentation
bulletWrite, revise, edit and approve solutions to end user problems for end user and technical support knowledge base
bulletCreate and send outage notifications. Develop countermeasure and develop reports explaining them.
bulletWrite installation scripts; conduct structured testing to deploy applications and patches.
bullet Develop; conduct structured testing of workstation “images” using Ghost.
bullet Experience as technical lead in PC, operating system and application migrations.
bulletAdd, change, delete objects and reset Novell and GroupWise passwords. Run GroupWise utilities to repair and rebuild user mailbox. Maintain GroupWise address book.
bulletTrack and update end user information.
bulletCreate and send reminder messages about open issues and escalate when necessary.
bulletUpdate help desk system Categories, Locations, People, Groups and Skills periodically.
bullet Troubleshoot and support international travelers using laptops using a variety of connection types. Dial-up, VPN, etc.
bullet Required certifications. Individual must have two of the three certifications currently and must provide proof of certification for the third within three months of contract date. Company must add and keep certifications up to date
bullet NetWare 5.1 Administration v2.0 (exam 50-653)
bullet GroupWise  6 Administration (exam 50-665)
bullet Windows 2000 Professional  (exam 70-210)
bullet Support experience with PDAs (Palm and Windows CE) using Intellisync.
bullet Support experience with McAfee VirusScan
bullet In-depth support experience with both Netscape and Internet Explorer.
bullet Minimal travel may be required.
bullet Contracting company must provide medical health insurance for contractor.
bulletClient currently has 16 unpaid holidays for contractors.
bullet Windows Catia, PeopleSoft client or HR Vantage experience a plus.
bullet Multilanguage, multicultural work experience a plus.
bulletA+ certification a plus.
bulletRemedy experience a plus.

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